SHIPPING, DELIVERY AND RETURN POLICY
To ensure that your order reaches you in good condition, in the shortest span of time, we ship through Shiprocket.
How the delivery charge is calculated for multiple units (Non-Indian delivery) ?
Our prices are all-inclusive of govt. levied taxes such as GST and the cumulative shipping charges for all the units in a single order.
How long does it take for an order to arrive?
Our ready outfits are usually shipped within 7-10 working days, whereas, our pre-order/customised outfits are shipped within 10-15 working days.
In case you want the order to be delivered early, please do let us know by sending an email at email@example.com so that we can provide you with the best possible service. Contact us to inquire about international deliveries.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What is Tiny Troop’s Return/Exchange Policy?
Our “100% Customer Satisfaction Program” allows for easy returns and refunds for:
1. Products that you received in the “Damaged/Defective/Broken” condition.
2. Products not as per description/photo on the website.
3. There will be “No Exchange/Return & No Refund” for Products purchased under any Offer / Discount / Sale whatsoever.
How to Return/Exchange an order?
1. By sending email on firstname.lastname@example.org with images of broken/defective/damaged/exchange products within 1 day of delivery.
Please mention your order number in the email with photograph.
Product must be Unused/Unwashed and with all the labels and tags.
Do not send product back if the above-mentioned points are not fulfilled.
If these conditions are not fulfilled then the amount will not be refunded and product will be send back to customer.
2. If customer wants to return, the dress has to be couriered on this address – S.K. Designs, 30, West Mandapam Road, Royapuram, Chennai – 600013
3. If the customer wishes to exchange, the dress has to be couriered back to the above address and we will send the exchange product once we receive the return dress.
Shipping (₹ 100) & Return Courier Charge (₹ 100) will not be refunded on refund amount.
₹ 100 Processing and handling charges will be deducted from return orders.
Note : Return courier cost will have to bare by customer.
Refunds are issued in the following two ways:
Product replacement – In case of damaged or incorrect items tinytroop.com would replace it with a new item.
In case you do not wish to receive the replacement, you may have refund for the product ordered.